Terms and conditions

§ 1 Scope

These terms apply to all contracts between Karriaro, Muammer Kizilaslan, Spitalstr. 7, 77761 Schiltach (the “Provider”) and the customer for website creation, design, maintenance and related services.

The customer’s conflicting terms do not apply unless the Provider expressly agrees to them in writing.

§ 2 Formation of the contract

The description of services on the website is not a legally binding offer, but an invitation to submit an offer.

The contract is formed by the Provider’s written order confirmation by email.

§ 3 Scope of services

The scope is defined in the proposal and order confirmation before the project starts. The following website offers cover one language and content supplied by the customer:

Compact website: €2,990 one-off. One main page with up to 6 content sections, concept, individual design, responsive implementation, contact form, technical integration of supplied legal texts, two rounds of revisions and launch.

Business website: €4,990 one-off. Up to 5 content pages including the homepage, concept, individual design, responsive implementation, contact form, technical integration of supplied legal texts, search engine page titles and descriptions, two rounds of revisions and launch.

Both website offers include additional separate legal notice and privacy pages. The customer supplies the legal texts. Drafting or legally reviewing these texts is not included. New text, image production, extra pages and languages, shops, integrations and extensive 3D presentations are agreed separately.

Shop project: from €7,990 one-off. An independent shop with up to 5 content pages and initially up to 20 supplied products, individual design, one payment integration and simple shipping rules. This is the total shop project price, not an additional charge on a website package. Specific functions and pricing are set out in the proposal. Platform, payment and other third-party fees are not included.

Optional weekly website report: €390 set-up and €49/month. For one website and one email recipient, based on appropriately configured analytics. The report contains usage metrics, not an automatic list of visitor names. Minimum term: 3 months, followed by monthly renewal; cancellation requires 14 days’ notice before month-end. Paid third-party services are listed separately in the proposal.

After full payment, the customer receives the complete source code and agreed usage rights for the website. Integrated platforms, services and third-party components remain subject to their respective terms.

§ 4 Customer cooperation

The customer provides all content needed to create the website — text, images and logos — in good time.

The customer is responsible for the accuracy and lawfulness of supplied content and indemnifies the Provider against third-party claims.

The Provider is not responsible for delays caused by late delivery of customer materials.

§ 5 Prices and payment

All prices are total amounts in euros. Services are exempt from VAT under § 19 UStG; VAT is not separately stated.

Unless otherwise agreed, payment is made in two instalments: 50% after order confirmation and design approval, and 50% after completion and acceptance. Invoices are payable within 14 calendar days by bank transfer to the account specified.

§ 6 Maintenance & hosting

The standard plans below apply to general websites. Individually agreed shop support has its own scope, backup intervals, price and cancellation terms; standard website plans are not charged in addition. Individually negotiated agreements retain their statutory priority.

Hosting and support are optional and are not included in the one-off creation price. The customer may operate the website with a provider of their choice.

Hosting & basic support: €79/month. Hosting for the agreed website, availability checks, monthly backups and technical foundation maintenance. Content changes are quoted separately.

Hosting & ongoing maintenance: €189/month. All basic support services plus up to 1 hour of text and image updates per month. Unused time does not carry over. Larger changes are quoted separately beforehand.

Domain, paid third-party services and website reports are not included in support plans.

Support has a minimum term of 3 months and then renews automatically each month unless cancelled with 14 days’ notice before month-end. Cancellation can be sent informally by email to kontakt@karriaro.de.

§ 7 Delivery and completion

The customer usually receives a draft within a few days of providing all required content. Standard business websites are generally completed within 2–4 weeks of receipt of complete content. A separate schedule is agreed for shops and complex functions.

Once the complete test version is available, review against the agreed acceptance criteria is coordinated and documented. An administrative review period alone does not constitute automatic acceptance. The agreed revision rounds cover design and content requests; rectification of defects owed under the contract is not counted against them. Statutory rights concerning defects remain unaffected.

§ 8 Usage rights

After full payment, the customer receives the individually created project source code and unlimited rights in time and territory to use and modify Karriaro’s work for their online presence and to have third parties operate or develop it further, insofar as Karriaro can grant those rights.

Open-source software, third-party components, fonts and media are subject to the licences identified in the project component list. Exclusive rights to those elements are not promised. Transferability of platform accounts and licences depends on their respective terms; the specific handover package is agreed for the project.

§ 8a Portfolio reference (launch offer)

If a contract was concluded at a reduced price under the launch offer, the customer grants Karriaro permission to use the resulting website as a reference. This includes the company name and logo, website screenshots and a link to the published website.

The reference may appear on Karriaro websites, particularly the portfolio at karriaro-webdesign.de, in proposals and presentations, and on Karriaro’s own social channels and advertising.

Where a reference includes personal data, such as an individual’s name or image, its use requires separate consent from that person, which may be withdrawn at any time.

The customer may withdraw reference permission at any time with future effect, for example by emailing kontakt@karriaro.de. Karriaro will remove the reference within a reasonable period, generally 14 days after receiving the withdrawal. Previously granted discounts remain unaffected; withdrawal does not create a right to reclaim them.

Karriaro is not obliged to publish a reference.

§ 9 Consumer right of withdrawal

Withdrawal information: You have the right to withdraw from this contract within 14 days without giving reasons. The period is 14 days from the date the contract is concluded.

To exercise this right, inform us of your decision through an unambiguous statement, for example an email to kontakt@karriaro.de. Sending the notice before the deadline is sufficient.

Consequences of withdrawal: If you withdraw, we will reimburse all payments received without undue delay and no later than 14 days after receiving your withdrawal notice.

Note: The right of withdrawal expires early if, with your express consent, we begin performing the service before the withdrawal period ends and you have acknowledged that you lose this right upon full performance of the contract.

§ 10 Liability

The Provider has unlimited liability for intent and gross negligence, and for injury to life, body or health.

For slight negligence, the Provider is liable only for breaches of essential contractual obligations, limited to foreseeable damage typical of the contract.

Liability for indirect loss and lost profit is excluded to the extent permitted by law.

§ 11 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If any provision of these terms is or becomes invalid, the remaining provisions remain effective.

For consumers, this choice of law applies only insofar as it does not remove the protection of mandatory rules of the country where the consumer habitually resides.

Updated: 21 September 2026. This version applies to future agreements; it does not retrospectively change existing contracts.